Client Experiences
These client experiences reflect the personalized planning, thoughtful guidance, and ongoing support provided by Upscale Travel, a Vancouver-based travel advisor specializing in luxury cruises, expedition travel, river cruises, and custom itineraries. From solo travellers planning meaningful journeys to couples and small groups embarking on once-in-a-lifetime trips, each review highlights the value of working with a professional travel advisor who understands how to balance detail, flexibility, and authentic experiences.
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African Safari
...if I could pick a word for our safari trip to Africa, it would be: Unforgettable! Kate, you are so on it! Even little problems are taken care of confidently and in a timely manner. I think all the work that you did beforehand, keeping us organized, making sure we had the visas, insurances, etc. (even when we didn't listen!), was immensely helpful. You shared appropriate clothing, mosquito deterrent, and all the information we needed to be well-prepared. It would have been beyond me to get it all done without your help. You made a complicated and complex trip very manageable. Both my husband and I are so grateful and appreciative of your calm and efficient expertise.
Ragini K
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Solo Traveller, River Cruising, Active Travel
As an independent traveller, I like cruises that include small town experiences with local guides, whether a river cruise in France or a cruise circumnavigating Iceland, and with hiking options where possible. Kate suggested perfect options. Her introduction of the Trip Plans app detailed every day's activities and suggestions, vouchers and the much appreciated reminders. That made it easy to blend two cruises and the days in between.
Kate delivers peace of mind and a welcome calmness as she suggests, secures and works within an often shortened lead time, and often with back to back adventures.
Bottom line, Kate delivers peace of mind.
Vicki G
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World Cruise, NW Passage, Extended Voyages
We discovered Kate Weiss accidentally and she has been wonderful at helping us with our vacation plans. She is very knowledgeable and seems to have contacts with many cruise lines and agencies to get even our most obscure questions answered. She has been so helpful that we even have other family members using her services. Kate manages to combine professionalism with fun and always follows up and provides comprehensive information on our travels.
Cate G
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Rivers, Oceans, Expeditions & Land
Working with Kate has transformed my travel experience. She has expertly planned multiple incredible journeys for me, including cruises with Seabourn, Avalon, and AmaWaterways, an unforgettable African safari, and an amazing expedition to Antarctica.
Kate's attention to detail is exceptional - nothing is overlooked. Her recommendations have been spot-on every time, introducing me to experiences I never would have discovered on my own. The seamless nature of every trip allows me to completely relax and enjoy the experience, knowing every detail has been thoughtfully arranged.
I'm already planning several more adventures with Kate because her expertise and personalized service have made her my go-to travel advisor for life.
Ron W
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Regent, Scenic, Rocky Mountaineer, Viking, Independent Luxury Travel
Much of my communication with Kate is to thank her for all the great work she's done! I couldn't do what she does - I'm in awe! She follows up better than anyone I've known and she's proactive in providing information. She's the best.
Julian H
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Scenic Cruises, Independent Luxury Travel, Custom Rail
Kate Weiss is incredible. Truly the best travel agent we have ever had. Her customer service is excellent and she always returns calls quickly. She always has excellent recommendations for our travel needs. If you are looking for an excellent travel agent please give Kate a call.
Joe M
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Antarctica Expedition
Kate’s firsthand knowledge and advice helped us determine what type of trip we would enjoy best for our Antarctica adventure. Her recommendations were ideal for what we wanted and she provided expert advice and service down to the smallest detail. It was a pleasure working with her
Leslie M
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Antarctica Expedition
Kate is an amazingly excellent travel advisor. Her recommendation of the Altas Ocean Voyages cruise to Antarctica exceeded our expectations. All flight connections were very smooth and exceptionally easy. The hotel she booked us into in Buenos Aires following our cruise was very pleasant and well located in the inner city
James K
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Peru & Galapagos
My recent trip of a lifetime was a stunning journey through Peru followed by an unforgettable Galapagos cruise, and I was so well taken care of thanks to the planning and support of Kate.
My tour through Peru which Kate suggested took care of me every step of the way, and I never had any worries or issues. It was well chosen, using local guides who were knowledgeable, friendly, and passionate, adding so much depth to my experience in Peru. Kate had also suggested an add on to the tour, which gave me 4 days and 3 nights in the Amazon jungle, which I never would have considered. It was a definite highlight of my time in Peru.
Kate then organized well timed connections from Peru to Ecuador where I went on a fantastic adventure tour through the Galapagos. Every day was stunning and unforgettable, and I was able to match the multiple daily excursion options to the activity level that I wanted. The cruise had fewer passengers, an excellent and incredibly knowledgeable crew, and great food. It couldn’t have been better.
My trip was complex trip with many moving parts, but Kate made it feel seamless. She took care of all of the details and her communication throughout the planning process was exceptional, and she truly cared that I had a great experience.
I’m already in the planning stages with Kate for my next adventure!
Susan C
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Family Group Alaska
Kate Weiss was extremely responsiveness answering all our questions promptly and fully. She was with us from the very first meeting and stayed with us until sailing. As a family of five with a young child we had many questions and concerns. Two of our party are vegans and Kate was very reassuring in terms of the kinds of foods that would be available. Kate listened carefully and helped us plan the best rooms for us. She knew the ship really well and could guide us to create a wonderful experience. There were absolutely no glitches to this trip. Everything was seamless and stress free from beginning to end. This was a fantastic cruise ship experience due in large part to the incredible help we received from Kate. Thank you Kate. You really know your stuff.
Pauline J
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African Safari
You were excellent in planning, understanding and recommending based on our interests that made the whole experience something we will remember forever.
Anil K
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First Time to Europe
Kate is an incredible Travel Agent. We just booked our third trip with her, and it definitely won't be the last! She is extremely responsive and knowledgeable. She helped tailor our trip to our wants and needs, and provided great suggestions. She was very patient with us through the process and answered all our questions along the way (we had lots). Highly recommend Kate for all of your travel needs!
Madelaine P
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First Time Cruising
Kate shares her expertise, provides great service, and leaves no detail to chance. Use Kate to book your next stress-free adventure.
Dina R
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Family Cruise
Kate's a fantastic resource of travel knowledge, and makes both booking and experiencing your vacation stress free!
Mike K
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Europe Trip
Thanks to Kate we had a great trip to Bulgaria, Europe. Her recommendations were extremely valuable and she anticipated our needs way in advance. Highly recommend working with Kate!
Valentina C
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River Cruise
AMA Waterways was again exceptional at what they do. I would not consider a competitor voyage. Kate is excellent - on top of every step from insurance, air, train, hotels and the river cruise. Well chosen hotels before and after the cruise. Love love love her Trip Plan - everything in one document! Brilliant. It was all flawless. You are very much appreciated Kate.
Diane Z
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Colombia & Peru
Kate arranged our recent trip to Colombia and Peru. Her service level was very high and we had no surprises - everything went smoothly and we had an excellent trip. We really appreciated the service by Kate and the app she set up for us. We referred to it multiple times during our trip. Well done!
Paul C
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Solo Traveller, Ocean Cruises
After losing my wife to cancer earlier this year, I wanted to take a trip that would give me time to reflect and start a new chapter. Kate found the perfect option — a repositioning cruise from Vancouver on the Norwegian Jade, with stops in Ketchikan, Juneau, and Skagway, then continuing on to Seattle, Astoria, San Francisco, and San Diego, where I took the Amtrak back to Vancouver. She arranged everything, including a comfortable “sole” balcony cabin, and kept in touch throughout the process. The trip was fabulous and just the right thing to do. Kate even updated me about new perks offered onboard — which I was happy to take advantage of! Kate has been providing exceptional travel service to us since 2009, and she continues to go above and beyond every time. I’ve recommended her to many of my friends, several of whom are now loyal clients as well. Thank you, Kate, for your care, professionalism, and personal touch.
Alan F
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Thailand & Vietnam, Custom Travel
Tku for all your advice and support in preparing us for the trip to Thailand and Vietnam. We returned last night. Everything was fabulous and amazing. I had the best time ever – seeing so much, learning a lot and just having fun.
I also very much appreciated my seats on the flights which you so artfully arranged. Even tho I was in the back, the space was generous and the time slipped by. Our guide in Chiang Mai was great, and very knowledgeable and - of course - the highlight was seeing the elephants. As well the cooking school (Grandma’s) was terrific. The variety of activities and sights was perfect in both countries.
You did a great job, thank you very much.
Diana C
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Vietnam
It all works out thanks to Kate - from suggesting well-suited small group tours and finding reasonably priced business class flights, to quickly adjusting flights when a typhoon threatens and then getting hotel refunds.
Vicki G
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Scenic River Cruise, Luxury Rail
Kate made our trip effortless—thoughtful planning, perfect picks, and calm support at every step. Truly exceptional! When flights were canceled she was on top of everything. Five stars.
Blair Y
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Oceania Cruise, New Zealand Custom Trip
You went over and above! You definitely have our ongoing business!! Best in the industry!!
Deborah P
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Large Family Vacation
Our first Mexican family vacation was an awesome experience. Thanks to Kate's excellent planning. The flights were smooth, everything was well organized, and the trip was completely stress-free. Most importantly, the kids had an amazing time. We use Kate for all our travel arrangements and highly recommend her.
Joseph M